Very Unhappy with Customer Service and Delivery
Told they would be here between the hours of 9:30AM - 1:30PM. They showed up at 9:10AM and went to go leave 200lb + package in middle my driveway with rainy forecast. I was at work got home at 9:26AM to a tarped(by my neighbor) large dresser package in my driveway. My neighbor instructed them to at least leave it under overhang. They considered this “as long as anyone over the age of 18 tells them where to put it they consider that an excepted delivery. This dresser was supposed to be carried into the house and my wife payed for assembly of package. Instead it’s left outside and they won’t come back to at least help me get it inside the room out of the element. The person I called to ask about this to was very rude and mocking me. A delivery window means delivery must happen within the window not before 9:30AM-1:30PM. Also I mentioned if a homeless person off the street told them to drop it at the end of the driveway they’d accept delivery? And he said it’s up to the driver. I did not authorize any of this accepting through a neighbor bs. They didn’t even call to confirm neighbor was accepting they just wanted to get out of unboxing and assembly IMO. VERY BAD REVIEW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.0star review!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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