Arnoff Moving & Storage Review by Alysia D.
Arnoff was supposed to deliver a sofa I ordered on Wayfair in March. I set up the delivery date for 5/6, a time when I would be home, but they came the day before. Even after I spoke to the gentleman to confirm twice that the notifications I received with the incorrect delivery date were to be “disregarded,” and my delivery was scheduled. After they came a day early, I called again.. was reassured it would be here on the 6th. What do ya know, it never came on the 6th nor was I notified it was not coming. Here we are on 5/24.. I STILL have no sofa.. was told 2 weeks ago, “we can’t find your sofa” When I asked why, I was told...”because our warehouse is the size 3 football fields.” Bad excuse. I call daily and have not received a phone-call back, update, email, even an apology for wasting so much of my time with this, NADA. I am beyond infuriated. I wouldn't have gotten rid of the my old sofa the day of my supposed delivery, to sit on the floor for almost 3 and a half weeks due to lazy employees with terrible work ethic and bad customer service skills. I have emailed corporate at Wayfair, and decided for the first time ever in my 34 years to leave a review, just to share my disappointment, and absolute disgust with this company. Don’t waste your time or money using Arnoff, or any business that uses Arnoff for Shipping.
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